Returns & Exchanges Policy

You may request a return or exchange within 14 days of receiving your order, subject to the conditions below.

1) Eligibility
Items must be:

• Unused and in original condition

• In the original box/packaging

• With all tags/accessories included (if applicable)

2) Home Pickup
We can arrange a pickup from your address for returns and exchanges (subject to availability and location).

3) How to Request
Contact us with your order number and clear details via:

• Email: info@xsneakersog.com

• WhatsApp/Phone: 01040001740

4) Exchanges
Exchanges are available within 14 days. If your requested size/item is unavailable, we will offer available alternatives according to your preference.

5) Returns
Returns are available within 14 days. Once the returned item is received and inspected, we will confirm the next step based on your order and payment method.

6) Non-Eligible Items
Items that are used, damaged after delivery, or missing original packaging/tags may be rejected.