WHAT PAYMENT METHODS DO YOU ACCEPT?

• Online: Card payments (Visa/Mastercard) and any available checkout methods shown at checkout.

• Cash on Delivery (COD): Available for eligible orders within Egypt.

DO YOU OFFER CASH ON DELIVERY (COD)?

Yes. COD is available for orders within Egypt. You can pay the courier in cash upon delivery.

HOW LONG DOES DELIVERY TAKE?

Delivery within Egypt typically takes 2–4 business days (may vary by location and courier capacity).

DO YOU SHIP INTERNATIONALLY?

No. We currently ship within Egypt only.

CAN I RETURN OR EXCHANGE MY ONLINE ORDER?

Yes. You can request a return or exchange from your address. We can arrange a pickup, or you can ship the item back to us (depending on your location and availability).

HOW DO I REQUEST A RETURN OR EXCHANGE?

Contact us with your order number and the reason for return/exchange via:

• Email: info@xsneakersog.com

• Phone/WhatsApp: 01040001740
  We’ll guide you through the steps and pickup/shipping options.

HOW LONG DO I HAVE TO RETURN MY ORDER?

Returns are accepted within 14 days of delivery, subject to our return conditions.

HOW LONG DO I HAVE TO EXCHANGE MY ORDER?

Exchanges are accepted within 14 days of delivery, subject to our exchange conditions.

WHAT ARE THE CONDITIONS FOR RETURNS/EXCHANGES?

Items must be:

• Unused and in original condition

• In the original box/packaging

• With any tags/accessories included (if applicable)

CAN THE DELIVERY DRIVER WAIT FOR ME TO TRY ON ITEMS?

Drivers generally cannot wait for try-ons. If you need a different size, you can request an exchange within 14 days, subject to policy.

HOW CAN I REACH SUPPORT?

• Email: info@xsneakersog.com

• Phone/WhatsApp: 01040001740